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Picture of Cheryl Welbourn

Having worked in a broad range of roles across the social housing sector for over 30 years, I can apply my expertise to support your housing organisation in developing and enhancing your software strategy, delivery of projects and the optimisation of your current software and services.

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My skills, advice and enthusiasm will help you deliver results quickly and smoothly with increased adoption rates, enhancing the user and resident experience whilst time and money savings are recognised.​​​

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As a problem solver with great communication skills I can assist your organisation in overcoming obstacles that prevent targets and objectives being met, helping to reduce the demands being placed. This will enable you to focus on providing a great service whilst projects and enhanced services are delivered to schedule.

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I understand the pressure of meeting deadlines and the potential for a shortfall of experienced resources in the key areas. This is where my many years of knowledge can make the difference without the additional delay and cost of employing new staff. â€‹I will reduce the pressure, removing blockers and enable your organisation to deliver positive outcomes​.

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My career started in the housing department of my local authority. Since then, I have supported over 130 housing providers and local authorities giving me the experience and knowledge needed to help your business in the following areas:

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  • Creation of software strategies and digital roadmaps

  • System migration projects

  • Mergers of housing providers and the affects on the software

  • Implementation of housing management systems, digital and portal solutions

  • System health checks

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I have collaborated with over 40 software suppliers, which has help me gain a deep understanding of:​

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  • The software solutions available on the market

  • The Art of the Possible

  • The integration of solutions

  • Partnerships

  • The development life cycle

  • How to manage and deliver software upgrades

  • Release management

  • Account management

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We engaged Cheryl to conduct an independent audit of our compliance data. This comprehensive process included meetings with various teams including the customer contact centre, gas, electrical, performance, and insight teams. Cheryl performed spot checks, full reconciliations, and a thorough review of our TSM data. Additionally, discussions covered processes, responsibilities and change management.

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The feedback from the Curo team highlighted Cheryl's ability to provide a comprehensive, honest, and insightful report. Her interviews were thorough, and her approachable demeanour encouraged open and candid responses. The board is currently reviewing her recommendations.

Tom Battersby - Senior Property Safety Manager - Curo Group

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