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Picture of Cheryl Welbourn

Having worked in a broad range of roles across the social housing sector for over 30 years, I can apply my expertise to support your housing organisation in developing and enhancing your software strategy, delivery of projects and the optimisation of your current software and services.

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My skills, advice and enthusiasm will help you deliver results quickly and smoothly with increased adoption rates, enhancing the user and resident experience whilst time and money savings are recognised.​​​

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As a problem solver with great communication skills I can assist your organisation in overcoming obstacles that prevent targets and objectives being met, helping to reduce the demands being placed. This will enable you to focus on providing a great service whilst projects and enhanced services are delivered to schedule.

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I understand the pressure of meeting deadlines and the potential for a shortfall of experienced resources in the key areas. This is where my many years of knowledge can make the difference without the additional delay and cost of employing new staff. â€‹I will reduce the pressure, removing blockers and enable your organisation to deliver positive outcomes​.

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My career started in the housing department of my local authority. Since then, I have supported over 120 housing providers and local authorities giving me the experience and knowledge needed to help your business in the following areas:

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  • Creation of software strategies and digital roadmaps

  • System migration projects

  • Mergers of housing providers and the affects on the software

  • Implementation of housing management systems, digital and portal solutions

  • System health checks

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During my career I have also worked for software suppliers, helping me understand:

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  • The software solutions available on the market

  • The Art of the Possible

  • The integration of solutions

  • The development life cycle

  • How to manage and deliver software upgrades

  • Release management

  • Account management

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Highly skilled practitioner with extensive knowledge of the social housing sector. Excellent knowledge of technology with an outcome based solutions approach to drive innovation and operational efficiencies. One of the most organised, punctual, fun and efficient people I have had the pleasure to work with.

Jonathan Holyhead

Cheryl, your expertise in consulting, project management and solution sales not only transforms IT systems but also embodies the heart of social housing, where every innovation is a step toward greater value for communities. Your commitment to realising value for money not only drives efficiency but also inspires us all to build a brighter, more sustainable future for those we serve.

Davinder Sanghera

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